Faculty IT Senior Desktop and Infrastructure Specialist (Computer Science)

Role Description

Are you looking for a career with a purpose? Make a difference and join our vibrant Research and Faculty IT team. 

The University of York has set out its vision to become a University for Public Good in its 2030 strategy. IT Services actively supports that commitment. We're looking for individuals who want to be part of making a difference, using industry-leading technology to support our vision and deliver exceptional services. Working at a learning organisation, we offer a collaborative, flexible environment where growth is supported, teams care for each other, and inquiring minds can thrive.

This role sits within the IT Services department, which provides outstanding work, study, and research facilities, as well as facilities to enhance the student experience, both on campus and online. The Research and Faculty IT team support teaching and research within the University.  This can range from 1:1 specialist support, helping users access all of our research systems to assisting with new applications.

The role requires close collaboration with colleagues across IT Services and the University to ensure our departmental embedded support services are: responsive, knowledge led, integrated and that high levels of customer satisfaction are maintained.

You will be embedded in the Department of Computer Science and the Department of Mathematics  to provide IT support for their teaching and research requirements. You will work closely with academics to understand their needs, and translate these into solutions that scale.   You must be  passionate about the benefits of technology and providing a good customer experience.

Research and Faculty IT at the University of York

The core aim of the Research and Faculty IT team is to provide IT for academic departments that support teaching and research at the University of York.

The team supports key technologies including the support, management and development of Windows and Linux desktops across the Faculty of Science and Faculty of Social Sciences, this is a hand-on technical role where you will be embedded within the Department of Computer Science and the Department of Mathematics.  The role holder will work closely with other parts of the Research and Faculty IT team as well as other teams with IT Services and to provide the best support for teaching and research.

The right person for this role will have an interest in technology, and above all be friendly, approachable, and flexible.  

We are looking for people who have:

• Enthusiasm to support research and teaching within a University environment
• Practical experience of operational support in a modern managed desktop environment
• Good customer service skills
• A passion for new technologies and how they can enhance research and teaching at the university.

Please see the attached job description for the full list of essential and desirable criteria.

Salary and benefits

• £37,694 - £46,049 per year
• Some Hybrid working, expectation of four days on site
• 30 days annual leave (38 including bank holidays)
• Excellent pension (with a significant defined benefit element and a very generous employer contribution)

See our employee benefits page for the full package of optional benefits and special offers.

We have three open opportunities available.

 Interview date: To be confirmed

Find out more

If you would like to learn more about the role, pleasecontact Dean Welbourn dean.welbourn@york.ac.uk or David Turley david.turley@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork