External Relations Administrator (Admissions)

Role Description

Marketing, Recruitment, Admissions and Outreach

There are two full-time posts available within the Undergraduate Admissions Team.

Marketing, Recruitment, Admissions and Outreach (MRAO) is a busy office with a vital part to play in the organisation of the admissions process for undergraduate and postgraduate programmes at the University and Hull York Medical School. The office also provides information, advice and guidance to prospective applicants and their families, and promotes widening participation in higher education. Within MRAO, the Admissions teams handle over 50,000 applications each year. The teams provide information, advice and guidance for prospective applicants, applicants, and academic and support staff across the University. 

You will work with colleagues within MRAO, Academic Departments and other Professional Services to support activities from pre-application through to enrolment. You will provide an efficient and effective admissions service and excellent customer service to internal and external stakeholders.

Role

You will carry out administrative duties required to facilitate the effective and efficient delivery of processes that underpin the applicant journey. Your main responsibilities will be assessing and processing decisions on  applications for admission according to strict clear criteria supplied by academic departments, handling email and telephone enquiries from prospective applicants, applicants and colleagues across the University. Other responsibilities will include advising staff in academic departments on admissions decisions, interpreting guidelines on educational equivalences, and advising on University regulations and procedures.

Skills, Experience & Qualification needed

• Five GCSEs at grade A*-C/grade 4-9 /equivalent qualifications or relevant professional experience.
• Excellent IT skills, including using complex databases
• Ability to work with competing priorities and deadlines with attention to detail
• An organised and methodical approach to a variety of tasks
• Experience of working in a team in a complex and busy administrative environment
• Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of colleagues and customers
• An understanding of the UK Higher Education system and Student Records Systems is desirable

Interview date: To be confirmed

For informal enquiries: Please contact Catherine Samworth, Undergraduate Admissions Manager (Social Sciences) on catherine.samworth@york.ac.uk 

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork