Donor Experience Officer (2 posts)

Role Description

Are you passionate about charitable giving and relationship management? Do you enjoy producing communications for digital and print media and coming up with fresh ideas? Do you want to be part of an enthusiastic and expanding team delivering a first-class giving experience for donors to the University? Then we want to hear from you!

You will be part of the Supporter Relations Team in the Office of Philanthropic Partnerships and Alumni (OPPA) and will be responsible for designing and implementing an innovative programme of stewardship for major donors that spans either Individual Philanthropy (major donations from individuals, as well as Legacy Giving) or Corporate and Foundation Philanthropy. You will coordinate a programme of engagement and activity that stewards donors who give gifts of time and money by:

• thanking and recognising them for their gifts
• demonstrating the impact of their giving
• showing exceptional, professional customer care

We are looking for individuals who are enthusiastic and can bring innovative ideas for supporter engagement that will ensure our stewardship programme stands out and meets the present day needs and wants of donors. You will use your skills in relationship and project management and communications to provide an outstanding giving experience for our donors, and reach key objectives in retaining their support. You will be dedicated to putting our supporters' needs and expectations first, and committed to supporting students and research at the University.

This is an exciting time to be joining our team. The University is embarking upon delivering its mission to become a University for Public Good and has just made a significant investment to increase philanthropy and alumni engagement over the next 10 years as we look to establish a more representative and inclusive community.

We are looking for people with:

• Strong interpersonal skills with experience of managing relationships and a commitment to exceptional customer care
• Able to write clearly, concisely and persuasively for reports and publications (including digital communications)
• Enthusiasm for philanthropy and its benefits to students, the University and wider community
• Creative and innovative approach, with a willingness to contribute fresh ideas
• Organised and flexible with strong prioritisation skills
• Experience managing projects

Please see the attached job description for the full list of essential and desirable criteria; we ask that you cover all of these in your application.

Office of Philanthropic Partnerships and Alumni

We are looking for a Donor Experience Officer to play a crucial role in the Office of Philanthropic Partnerships and Alumni (OPPA). OPPA is responsible for cultivating relationships with philanthropic donors and volunteers and maintaining life-long links with our alumni community through a range of benefits and services.

The Donor Experience Officer will join an expanding team of creative, visionary and dedicated professionals. The role will work with colleagues to achieve ambitious new goals to increase philanthropy and volunteering and develop a sector-leading alumni engagement programme.

To learn more about the department and what it is like to work here, please visit our recruitment microsite.

Salary and benefits

We offer a supportive and inclusive environment for colleagues. Our new flexible hybrid working enables staff to find the right balance to work and life with colleagues working between home and the office.

• Salary £26,341 - £32,344
• Hybrid working (between home and office)
• 30 days annual leave (38 including bank holidays)
• Generous pension scheme

See our employee benefits page for the full package of optional benefits and special offers.

Interview date: 5th October 2022

If you would like to learn more about the role, please contact Charlotte Wainwright, Supporter Relations Manager at OPPA - charlotte.wainwright@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork