The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.
Our directorate consists of three sections which are: Technology, Estates & Facilities. This role is part of the Digital Services team within IT Services.
The main purpose of the Digital tools support Specialist role is to provide first line support for our Digital tools through configuration, support and continuous improvement. We have invested in core digital tools which you and the team will be responsible for including Salesforce ServiceCloud (and other functions as we increase our use of the platform), Slack, Docusign and Formstack.
The University has embarked on an ambitious and bold Strategic Change Programme to deliver long-lasting change that will position us to achieve our 10-year vision to be a University for public good. To deliver this programme we are growing the IT Services team and creating a team of application specialists to help develop our digital services. This is an exciting opportunity to shape the way we use our digital platforms, ensure our services meet the business needs and that our community enjoys a “best in class” user experience
The Digital Tools team is responsible for the administration, maintenance and technical support of Salesforce ServiceCloud, Slack, DocuSign and Formstack.
We are committed to supporting our staff to learn new skills and as such would like to actively encourage applications from people who have the right attitude and aptitude.
This role is available immediately and is full time. Flexibility and the option to work part time can be offered to the right candidate. However, occasional working on evenings, weekends and bank holidays may be required as part of your contracted hours.
Interview date: To be confirmed
For informal enquiries: please contact our Assistant IT Director: Customer Engagement, firstname.lastname@example.org
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
York is one of the most successful universities in the UK.
With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.