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Deputy Head of Student Support

Department
Student and Academic Services
Salary
42,155 - 51,805 per year
Grade
Grade 7
Contract status
Open
Hours of work
Full-time
Based at
University of York campus
Interview date
TBC
Posted Date
28/07/2022
Apply by
18/08/2022
Job Reference
11032
Documents

Role Description

Student Support, Student Life and Wellbeing

The Student Life and Wellbeing team works to enhance all aspects of student life and experience at the University and is part of the Student and Academic Services Directorate. The team delivers a wide range of proactive and responsive wellbeing services to students and staff.

Student Support, based within SLaW, and comprising the Student Support and Advice, International Student Support and Immigration Advice, and Student Information teams, is looking to recruit an experienced and motivated individual to join the team to provide operational leadership and oversight of our agreed strategic priorities.

Deputy Head of Student Support

The Deputy Head of Student Support, working collaboratively with colleagues from SLaW and more widely, will play a key role in ensuring the effective management and delivery of our services. You will work closely with the Head of Student Support, ensuring continuity of provision by deputising for them as required.

You will provide operational leadership and oversight of the work of the teams, and undertake direct line management responsibility for the Student Support and Advice team as well as line management responsibility for team leaders.

You will play a leading role in ensuring that agreed objectives set out in our Access and Participation Plan are delivered, reviewed and evaluated; working collaboratively with members of the team, and more widely, to do so. You will also contribute to the development of future Access and Participation Plans and work to provide similar specific support to other student groups; i.e. international, postgraduate and online, in accordance with the commitment set out in our University Strategy.

You will play a key role in ensuring that our safeguarding responsibilities within our University community are discharged appropriately, working with the Head of Student Support and Director of Student Life and Wellbeing in order to do so.

You will play a key role in the development and implementation of improvements to our delivery model, systems, policies and processes, continuously reviewing them to ensure they are fit for purpose and assessing impact and evaluation and, where required, driving through improvements.

Role

  • Deputising for the Head of Student Support 
  • Providing the operational lead for the University’s Safeguarding responsibilities 
  • Providing operational leadership for the day to day management of the Student Support team, including line management of the Student Support and Advice team
  • Line management for team leaders and senior members of the Student Support and Advice team
  • Oversight of the implementation of agreed priorities as set out in our Access and Participation Plan
  • Contribution to the implementation of agreed priorities as set out in the University Strategy to support success across all student groups, e.g. international, postgraduate and online
  • Development and implementation of improvements to our delivery models, policies and processes, continuously reviewing them to ensure they are fit for purpose and assessing impact and evaluation and, where required, driving through improvements.  
  • Leading on improving systems and processes to ensure effective service development and delivery

Skills, Experience & Qualification needed

  • Undergraduate degree
  • Understanding of the UK HE sector, including the financial, regulatory, policy and legislative context
  • Specific knowledge of support services that support the student journey for all student groups, and in particular international students and those from under-represented groups
  • High level of personal initiative and the ability to work independently
  • Ability to take an innovative approach to identify and analyse issues ands to develop effective solutions to problems
  • Experience of managing staff
  • Ability to deal with confidential matters and act with discretion
  • Experience and understanding of safeguarding in an HE context
  • Intercultural competence
  • We will add the University’s Equality and Diversity statement to all advertisements:

Interview date: TBC

For informal enquiries: please contact Jill Ellis on jill.ellis@york.ac.uk

Condition of employment

This role is exempt from the Rehabilitation of Offenders Act. Consequently, all applicants will be asked to declare both unspent and spent convictions on their application form.

Appointment of the successful candidate will be conditional on a Disclosure and Barring Service check.

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

New Athena Swan Bronze Award

 

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