Customer Services Supervisor

Role Description

Looking for a new challenge? Ready to take the first step on the path to staff supervision? Passionate about the services provided by the Library, Archives & Learning Services? We’re looking for a talented Customer Services Supervisor to join our team to champion high quality services for our user communities. 

About the role

Working with a wide range of individuals and teams, you’ll take a proactive role in the supervision of library front line services as well as actively contributing to the management and maintenance of library spaces. You’ll be responsible for ensuring resources are organised and deployed effectively. You’ll be highly committed to supporting staff and customers through taking a proactive approach to resolving problems and offering a creative approach to troubleshooting.

About you

Alongside experience of delivering excellent customer service you’ll have strengths in the following skill areas:

• Effective organisation including the ability to document processes and procedures 

• Effective prioritisation, allocation and delegation of work

• Problem solving under pressure and working to tight deadlines

• Excellent oral communication skills including facilitation, influencing and negotiating skills with a high degree of tact and diplomacy

• Ability to use and learn digital tools and technologies

• Ability to work independently and as a member of a team

• Ability to drive and holding a clean driving licence

Equally important is your ability to self motivate, be resilient when under pressure, learn quickly and take a collaborative approach to achieving results.

One full-time role is available, working 37 hours per week typically 08:00 - 16:00 or 09:00 - 17:00 on Thursday, Friday, Saturday, Sunday and Monday.

It is essential that our Customer Services Supervisors are able to work flexibly to support our business needs. Ideally, we are seeking an individual who can also offer some level of flexibility to amend shift patterns where required i.e. staff will be consulted about swapping and covering shifts due to planned leave or as contingency planning when unforeseen circumstances occur.

Interview date: To be confirmed.

For informal enquiries: Please contact Nathan William (nathan.williams@york.ac.uk)

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork