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Directorate of Technology, Estates & Facilities
24,285 - 27,131 per year
Grade 4
Contract status
Hours of work
Based at
University of York campus (with some remote working options available)
Interview date
7 September 2022
Posted Date
Apply by
Job Reference

Role Description

Directorate of Technology, Estates & Facilities - (Customer Service and Administration)

The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.

Our directorate consists of three sections which are:

Technology:  IT Infrastructure: Networks, Faculty IT and Security, Systems, Desktop and Print.  

Digital: Software, Projects, BA/change management.

Estates: Estates Operations: Asset Management, Policy & Assurance, Operations & Maintenance.

Estates Development: Estates Programmes, Projects, and DTEF Engagement.

Facilities: Campus Services: Facilities, Admin. & Customers, Accommodation & Room Bookings

Commercial Services: Retail, Catering, Conferences, Nursery, Copy & Print, York Sport, York Science Park Ltd & Guildhall.

This role is part of the Administration  team within Customer Service and Administration.


In this role you will work as part of a team, providing general administration support to staff across the whole of DTEF.

You will deliver high quality customer service to a range of stakeholders, contributing to the smooth running of the department.

You will have responsibility for your own specific work areas as well as providing support and cover for your colleagues in the immediate team and across the  wider DTEF Administration functions.

Duties will include the procurement of goods and services,  booking rooms, arranging meetings, coordinating diaries, transcribing minutes and arranging travel and accommodation as well as providing more bespoke administrative support to members of the DTEF team.

These roles are suitable for hybrid working, however there will be an expectation that the post holders will regularly work on campus

Skills, Experience & Qualification needed

  • Experience of providing high quality administrative services
  • Planning and organisational skills, e.g. arranging meetings and events
  • Able to work flexibly and accurately, under pressure and to tight deadlines
  • Able to use digital technologies including Google applications and/or Microsoft Office
  • Ability to communicate effectively in verbal and written format
  • Evidence of behaviours that uphold our Our Values

Interview date: Wednesday 7th September

For informal enquiries: please contact (Catherine Browne) on (

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.