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Administration Team Leader

Directorate of Technology, Estates and Facilities
27,131 to 33,314 a year
Grade 5
Contract status
Hours of work
Based at
University of York campus (with some remote working options available)
Interview date
Posted Date
Apply by
Job Reference

Role Description

Directorate of Technology, Estates & Facilities - (Customer Service and Administration)

The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.

Our directorate consists of three sections which are:

Technology:  IT Infrastructure: Networks, Faculty IT and Security, Systems, Desktop and Print.  

Digital: Software, Projects, BA/change management.

Estates:  Estates Operations: Asset Management, Policy & Assurance, Operations & Maintenance.

Estates Development: Estates Programmes, Projects, and DTEF Engagement.

Facilities: Campus Services: Facilities, Admin. & Customers, Accommodation & Room Bookings

Commercial Services: Retail, Catering, Conferences, Nursery, Copy & Print, York Sport, York Science Park Ltd & Guildhall.

This role is part of the Administration team within Customer Service and Administration.

In this role, you will report to and act as a deputy to the DTEF Administration Manager. You will supervise a small team of customer service administrators overseeing the University Switchboard, Parking and Unicard Helpdesks in addition to contributing to the smooth running of the DTEF Admin Support Team.


The post holder will be responsible for the following duties and responsibilities:

  • Supervise a small team of administrative staff; i.e, allocate work and ensure that all services are consistently provided, tasks are completed to objectives, quality and timeliness
  • Carry out performance reviews of team members and ensure that any training and development needs that are identified are met
  • Act as a deputy to the DTEF Administration Manager, contributing and implementing ideas and suggestions for improvement
  • Lead on a number of initiatives to develop proactive administrative services that will benefit our staff and students
  • Work across the different areas of the wider DTEF Administration Team (General Admin, Information Centre, Facilities Helpdesk) identifying opportunities for improvement and efficiency and forging a positive collaborative relationship with the Facilities Helpdesk Team Leader. 

Skills, Experience & Qualifications needed

  • Experience of providing customer focused administrative services
  • Ability to supervise a small team of administrators and apply available resources to optimum effect
  • Ability to review procedures and processes, ensuring they are fit for purpose and maximise efficiency; make recommendations for improvements as identified and implement agreed changes
  • Organised and flexible with the ability to prioritise effectively
  • A strong team spirit and pride in your standard of work
  • Evidence of behaviours that uphold our Our Values

Interview date: 13 September 2022

For informal enquiries: please contact Catherine Browne on

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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