Working within the Finance Department, you will contribute to the effective and efficient operation of the Income and Accounts Receivable function of the University. You will be involved in all aspects of invoicing, income collection, account reconciliation and debt collection procedures for students and commercial customers.
You will be numerate and able to analyse data and financial information to a high level of accuracy ensuring deadlines are met, with an ability to use computer based accounting systems. You will require the ability to think logically and apply knowledge of complex and diverse funding criteria while adhering to financial compliance regulations including debt recovery and money laundering legislation.
Your ability to demonstrate good customer service skills, work collaboratively with colleagues as part of a team and manage your day to day workload with minimum supervision whilst using your own initiative is essential to the role.
Day to day management of Accounts Receivable ledger accounts i.e. student, Student Loan Company, sponsor and other customer records. To raise accurate and timely invoices to students, sponsors and customers ensuring the correct allocation and matching of receipts to customer accounts and income to budget codes. Responsibility for the collection and prompt recording of monies received, dealing with refunds, journals and manipulation of data for input files.
Pro-active collection of the University’s outstanding debt in line with University debt control procedures including case management. Negotiation of payments and payment plan instalments with students and debtors of the University and monitoring recovery. Providing advice and maintaining relationships with students who are experiencing financial difficulties sensitively and liaising with SFSU relating to the collection of outstanding debts.
Investigating and resolving problems/queries from students, guardians (where appropriate), ex-students and all other customers relating to invoices, credit notes, payments, refunds, scholarships, student loans and funding, bursaries,and any other discounts allowed or disallowed in line with current Financial Regulations and Fees policy.
Receipting funds from customers and students including credit/debit card processing, cash counting, banking cheques, and associated data entry and reconciliation. Issuing, reimbursing and monitoring the use of petty cash and cash floats, maintaining security procedures and working within the requirements of PCI standards and University Anti Money Laundering Policy.
Liaising with staff in other departments to provide guidance and support e.g. student services, accommodation, student records in connection with problems/queries and funding issues. Appropriate signposting of students to relevant student services.
Regular monitoring, analysis and case management of outstanding debt and fees paid by instalments, and under arrangements, ensuring all payments have been received in line with agreed arrangements. Dealing with students and customers with an overall view to reducing outstanding levels of debt including liaison with other University Departments when appropriate over fees that remain unpaid and resolution of any identified problems.
Implementing the debt collection policy and understanding current debt recovery legislation. Liaising with debt collection agencies and solicitors when further action is required to collect outstanding debt. Maintaining supporting records on the debt collection portals to ensure cases are up to date and accurate. Liaising with liquidators and asset recovery companies.
Recalculation of student fees for withdrawn and leave of absence students in accordance with University policy and ensuring compliance with external funding rules.
Providing customer focus, front line financial support and advice to students, Faculties and Professional Services maintaining student confidentiality, working within the requirements of the General Data Protection Act and the University’s Confidentiality Policy.
Interview date: To be confirmed
For informal enquiries: Please contact Janet Boddy (email@example.com, tel: 01904 324099)
This role is exempt from the Rehabilitation of Offenders Act. Consequently, all applicants will be asked to declare both unspent and spent convictions on their application form.
Appointment of the successful candidate will be conditional on a Disclosure and Barring Service check.
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
York is one of the most successful universities in the UK.
With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.