Deputy Student Services Manager
Role Description
Department
Hull York Medical School is a collaboration between the Universities of Hull and York and the NHS. The school operates from both University campuses and within teaching hospitals and medical practices throughout the Yorkshire and Humber region.
Role
The Deputy Student Services Manager is a key operational team leader, responsible for a team of administrators that coordinate course delivery and assessments across the Medical School’s programmes.
You will be required to proactively manage the planning, delivery, administration and implementation of all aspects of our programmes. This will include creating and implementing systems for recording and maintaining student and financial data, documenting and developing operational processes and supporting academic colleagues in the implementation of programme change as required. You will be expected to take ownership of processes to ensure a high-quality student experience across all programmes.
As an operational team leader, you will play a crucial role in ensuring appropriate resources are in place across the academic year. You will support your team to work collaboratively with each other and with internal and external stakeholders. You will work closely with NHS organisations across the medical school region, in order to ensure high-quality placement capacity and strong collaborative relationships.
Ideally, you will have experience of the work practices, processes and procedures relevant to operational delivery of Higher Education programmes.
This role will be based primarily at the University of York, with some travel to the alternate campus in Hull as required. This role is currently offered as a combination of remote and on campus work. You will be expected to be flexible in supporting in person events and on campus activities within the roles demands.
Skills, Experience & Qualification needed
- A thorough knowledge and understanding of the principles of service provision and office management and administrative systems and functions within a large, complex organisation.
- Experience of leading and motivating others to achieve results.
- Ability to line manage a team of administrative staff and to apply available resources to optimum effect.
- Ability to review procedures and processes, ensuring they are fit for purpose and maximise efficiency, make recommendations for improvements as identified and implement agreed changes.
- Excellent IT skills: including word processing, email, expertise in manipulating databases and spreadsheets, establishing and managing online information
- Strong written and verbal communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts.
- A high level of accuracy and attention to detail.
Interview date: To be confirmed
For informal enquiries: please contact Helen Jespersen Helen.Jespersen@hyms.ac.uk
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We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
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